Valletta Card

Contents

1. Definitions
2. Introduction
3. Fares and Tickets
4. Schedule of Fares, Fees and Card Conditions
5. tallinja card Application Fees and Minimum Top-Up amounts
6. Application process and Card Types
7. Customer Data
8. Validating your card on the bus
9. Capping
10. How does the capping work?
11. Card expiry
12. Topping Up
13. tallinja card Credit Balance
14. Emergency Credit
15. Card Decline
16. Revenue inspection
17. Card Replacements
18. Credit Refunds
19. Card Use and Transfers
20. Reporting a Stolen or Lost Card
21. Blacklisted Cards
22. Tallinja Online Account
23. Miscellaneous
24. Free Travel for 18 Year Olds
25. Auto-Top Up
26. ExplorePlus
27. Tallinja Ferry Service
28. Freshers' Week 2017
29. Road Safety Trip Campaign
30. Free Tallinja WiFi
31. Valletta Card

1. Definitions

‘ Adults’ shall refer to Cardholders aged between 17-59 who do not fall under any other special category as define in these Terms & Conditions.

‘ Holders of a Special ID Cards’ shall refer to persons who hold a Special ID Card issued by the Commission for the Rights of Persons with Disability (CRPD). 

‘ Capping’ shall mean the maximum spend or ceiling for a specific period per category of card

‘ Card’ shall have the same meaning as tallinja card

‘ Child’ shall refer to Cardholders aged between 4-10 years.

‘ Credit’ shall refer to the amount of paid-up credit available on the tallinja card

‘ Day Fare’ shall refer to the fare applicable on Day Routes

‘ Day Route’ shall refer to a route described as such and which generally operates between 05:00 and 22:59

‘ Emergency Credit’ shall refer to automatic payment of a fare, in the case where a Cardholder attempts to use the tallinja card with a positive balance (of more than €0.01) in Credit but not enough to pay for the fare. Such automatic payment shall be deducted from the Card’s balance when the Card is subsequently topped up. The company may decide to impose penalties for such use, and to blacklist users in the case of repeated attempts to use the tallinja card without sufficient Credit.

‘ Gozo Residents’ shall refer to cardholders whose Identity Card refers to a principal place of residence in the island of Gozo.

‘ Identity Card’ shall refer to the Identity Card as defined in the Identity Card and Other Identity Documents Act, Chapter 258 of the Laws;

‘ Kartanzjan’ shall refer to Cardholders holding a ‘Kartanzjan’ card or a 60+ Maltese Identity Card or a 60+ Residence Document issued by the Government of Malta shall refer to Cardholders holding a ‘Kartanzjan’ card or a 60+ Maltese Identity Card or a 60+ Residence Document issued by the Government of Malta.

‘ Month’ shall refer to a calendar month, first to last day of each month.

‘ Night Route’ shall refer to a route described as such and which generally operates between 23:00 and 04:59 of the subsequent day

‘ Night Fare’ shall refer to the fares applicable to a Night Route

‘ Single Journey Fare’ covers any trips from any point in the country to any final destination, including line changes if necessary, within a two-hour period. A Single Journey Fare can also include boarding more than one bus and/or making more than one trip to get from any point to the final destination. The Single Journey Fare does not include (i) the return trip on the same route of a journey even if this is within the same two-hour.

‘ Student’ shall refer to all Cardholders aged 11 to 16 years, and those aged 17 to 59 who are enrolled in a full-time course with a recognised educational institution approved by the Ministry responsible for Education in Malta and which course is longer than three (3) months.

‘ tallinja card’ shall refer to a plastic intelligent card which electronically stores pay-as-you-go Travel Credit.

‘ Topping Up’ shall refer to the process through which a Cardholder pays for the addition of Credit to his or her Card.

‘ Week’ shall refer to a calendar week, Monday to Sunday.

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2. Introduction

1. The tallinja card is a plastic intelligent card which electronically stores pay-as-you-go Travel Credit and which may be used to pay any Malta Public Transport bus fare in Malta and Gozo.
2. The tallinja card needs to be topped up with Travel Credit by the Cardholder and the equivalent cost of the Fare will be deducted from the Card’s Credit every time the Cardholder validates the Card on board by touching the card on the reader, the Cardholder is consenting to the Fare being charged to the Card’s account. If there is no remaining Credit on the Card, the Card cannot be used for any further journeys until it is 'Topped Up'. This is subject to an ‘Emergency Credit’ facility.
3. The tallinja card will feature:
   
   • The Cardholders name and surname for identification purposes.
   • A photo of the Cardholder (except for Child cards)
   • A customer number;
   • Barcode;
4. tallinja cards are colour-coded according to the cardholders category.
5. A number of discounted Fare options are available for special categories including Children, Students, Adults, Kartanzjan / 60+ Maltese Identity Card Holders, Holders of a Special ID Cards issued by CRPD and Gozo Residents.

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3. Fares and Tickets

1. Single Journey Fare tickets are the only tickets that can be purchased in cash from on board the bus for immediate use. €10, €20 and €50 notes may not be accepted. The Cardholder should ideally provide the exact change when buying a  ticket on the bus.
2. Day Fares apply to Day Routes and a Night Fares apply to Night Routes.
3. Single Journey Fares shall be purchased at the below prices:

   Type of line	Cash ticket
   Single Day Journey up to a maximum of 2 hours (Winter Season)	€1.50
   Single Day Journey up to a maximum of 2 hours (Summer Season)	€2.00
   Single Night Journey up to a maximum of 2 hours	€3.00

4. The start and end of the winter and summer seasons are defined by Malta Public Transport from time to time. The summer season normally commences in June and ends in October.
5. Children under 4 years of age travel for free and do not require a tallinja card to travel.
6. No extra charges or fares shall be levied for passengers with instruments that aid mobility (including but not limited to wheelchairs, pushchairs, prams, but excluding bicycles) subject to policies and conditions of carriage published by Malta Public Transport from time to time.
7. No extra charges or fares shall be levied for passengers with assistance dogs subject to policies and conditions of carriage published by Malta Public Transport from time to time.

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4. Schedule of Fares, Fees and Card Conditions

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5. tallinja card Application Fees and Minimum Top-Up amounts

1. Customers may register for their tallinja card at a fee of €10.00, which is non-refundable in cases of rejected applications. Registered mail charges, however, shall apply and shall be levied at the time of making the application (whether online, by mail or else handed over to a Sales and Information Office). A minimum top up amount of €20 is also charged upon application, which amount will be credited to the customers’ tallinja card. In the case of Concession and Child Cards, this is reduced to a minimum top up amount of €10. This will ensure that the card-holder has sufficient credit to travel once the card is received.
2. The same fees also apply when a card expires including when the age limit for that card is reached.
3. Replacement of lost or damaged tallinja cards shall also be subject to the same fees (excluding the Minimum Top Up fee).

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6. Application process and Card Types

1. Customers may register for their tallinja card online at www.publictransport.com.mt/en/register-now.
2. To apply for a tallinja card, a customer must provide personal details which include an identification document number (Identity Card, Residence Document or Driving License in the case of a Maltese resident, or passport or other international identity number in the case of a non-Maltese resident), and proof of identity together with the name, surname, home telephone number, mobile phone number and email address.
3. Children under 4 years of age travel for free and do not require a tallinja card.
4. The following card types are available:
   • Child tallinja card for Children aged 4-10
   • Student tallinja card for Customers aged 11-16 or Customers aged 17-59 who are attending a full time educational course with a recognised educational institution approved by the Ministry responsible for Education in Malta. The course must last longer than 3 months, and the customer must submit proof confirming their status, which may include a valid copy of their student ID/proof of Course Registration/School Bill. Parents or legal guardians of Children and Students between 4 and 18 years must also consent to the application and uploading/submission of photos on behalf of the minor they represent. Parents or legal guardians must upload / submit a photo of their child or of the child in their guardianship. 
   • Adult tallinja card for Customers aged 17-59 years and not falling under any other category.
   • Gozo Resident tallinja card for Customers whose Identity Card refers to a principal place of residence in the island of Gozo.
   • Concession tallinja card for (i) holders of a ‘Kartanzjan’ or of the Maltese 60+ Identity Card residing in the Maltese Islands and (ii) persons with mobility impairments holding a Special ID Card issued by the Commission for the Rights of Persons with Disability (CRPD) who are residents in the Maltese islands.

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7. Customer Data

1. To facilitate the application process, applicants may opt to give Malta Public Transport explicit consent to retrieve personal information and the photo used in their last Identity Card from the National Identity Management System ('NIDMS').
2. Such consent will be acquired through (i) an online ticking box for Cardholders registering online; or (ii) the completion of a registration form including a signature.
3. Customers with a Special ID Card applying for a Concession Card may also give Malta Public Transport their consent to confirm their status with the CRPD by submitting their Special ID Card number. Customers who fail to give such consent to verify their status with the CRPD will need to upload or submit a copy of their Special ID Card.
4. Customers who do not give their consent for the retrieval of their personal information from the NIDMS or DLS databases, as well as foreigners not in possession of a Maltese Identity Card must, together with the application form, submit (i) a copy of their photo and (ii) proof of identity and date of birth, online, or in person at one of our Sales and Information Offices. A list of Sales and Information Offices may be found here.

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8. Validating your card on the bus

1. To validate a card, Cardholders must tap it on the reader installed at the front of the bus every time they board a bus. When the Customer taps the card on the reader, a green light on the reader together with a chime is noted, signifying that the Card has been validated and accepted. This must happen for the card to be validated.
2. When a red light appears on the reader together with a different chime, this will mean that the card has been declined for one of the reasons mentioned in the card declined section below and consequently the Customer will need to pay the driver in cash to continue his journey.
3. The Cardholder shall not be given a receipt (or paper bus ticket) when using a card unless there is a technical problem with the card, in which case the Cardholder will be asked to pay in cash and to present the receipt at one of our Sales and Information Offices, where our Customer Service Agents will look into the matter and issue a refund, if appropriate.
4. A Cardholder may only pay for one passenger per journey with a personalized tallinja card or Explore card. If the Cardholder is travelling in a group, each passenger must use a separate tallinja card or different method of payment. In the case of the 12 Single Day Journey card, this may be used for more than one passenger per journey as long as it is validated for every person using the bus.

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9. Capping (excluding night services)

1. The tallinja card also includes a capping feature which allows Cardholders to enjoy unlimited travel in a specified period of time being either a single day, week (Monday to Sunday) or calendar month. There are different caps for each of the different card categories such as Child, Student, Adult, Concession and Gozo.
2. The capping aims to limit the fares paid by the customer for all the travel in the given time period, ensuring that Cardholders get the best fare possible by not spending more than a given amount per week or month. Cardholders must tap their tallinja card against the reader every time they board the bus, in order to benefit from capping.
3.     Capping does not include Night Routes, Special Services, Ferry Services and TD Routes.

     

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10. How does the capping work?

1. Every time a Cardholder uses the tallinja card, the capping system will automatically keep a running total of:
   
   • The time the Cardholder touches in on each journey (this determines both the fare and the daily cap)
   • All fares paid in a single day
   • All fares paid between each Monday and the following Sunday
   • All fares paid between the first and the last days of the calendar month
2. When the total cost of all journeys reaches a pre-determined limit, a cap is applied to the applicable fares. As a consequence, when the Cardholder reaches the pre-determined cap no further charges shall be levied on the card.
   Example: The fare for a single journey on the Concession Card is of €0.25. Concession Cardholders will benefit from a daily cap of €0.50 and a weekly cap of €2.00, ensuring that the Cardholder does not pay more than the pre-determined cap.
3. Despite the capping, Cardholders are obliged to scan the Card every time they use a bus. Cardholders who fail to scan their card shall be liable to pay a penalty of €50.
4. Caps will be applied to journeys as follows:

   Weekly capping	Monthly capping
   Applies to journeys made on Day Routes between Monday and Sunday. Journeys made once a daily cap has been reached do not count towards the weekly capping.	Applies to journeys made on Day Routes between the first and the last days of a calendar month.

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11. Card expiry

1. tallinja cards will expire:

   Child	Student	Adult	Concession Cards	Gozo
   When Cardholder reaches 11 years of age.	When Cardholder reaches 17 years of age, or, within one year of being issued in the case of Student Cardholders aged between 17 and 60 years.	When Cardholder reaches 60 years of age	Concession Cards granted to Holders of a Kartanzjan / 60+ Cards do not expire. Concession Cards granted to Holders of a Special ID Cards expire upon a pre-determined expiry date or termination of the holder’s Special ID Card.	Within two years of being issued and subject to the verification of the Cardholders Gozo residency.

2. Card holders that would have provided their email address upon registering will be reminded to renew their card subject to the applicable fees.
3. For the replacement of expired cards visit one of our Sales & Information office and present:
   • A recent passport size photograph
   • Your ID Card
   • Your tallinja Card

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12. Topping Up

1. Customers must ensure that their tallinja card always has sufficient credit before using it.
2. Cardholders may top up using the following methods:

   Online	Cardholders must either: i. login to their account on www.publictransport.com.mt, click on the Top Up Your Card icon and follow the instructions presented on the screen, or ii. simply put in their customer number, and the amount they would like to have their account debited with. Cardholders must then proceed to top up their account by entering the amount of credit they would like to add to their tallinja card together with their payment and debit/credit card details. Customers may also use the Online Top Up service to top up the tallinja card belonging to other Cardholders.
   Top Up Voucher	Cardholders may purchase a Top Up Voucher from a wide selection of retail outlets found across the Maltese islands. Cardholders must then scratch off a section of the Top Up Voucher to reveal a unique code. Cardholders must then call 2099 1000 and follow the automated instructions to Top Up their account. Vouchers are available in denominations of €5, €10, €20.
   Sales and Information Offices and MaltaPost branches	Customers may top up their tallinja card at any of the following points: Our Sales and Information Offices currently located in Sliema, Valletta, Bugibba, Malta International Airport, Victoria and Mater Dei Hospital MaltaPost Post Offices. A full list of post offices and the respective opening hours is available on maltapost.com

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13. tallinja card Credit Balance

1. Customers may check their Credit balance on their tallinja card from their online tallinja account, from our Sales and Information Offices and from MaltaPost post offices.
2. The Card reader installed on the bus shall also automatically display the Card's Credit balance every time a Cardholder scans his or her Card.

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14. Emergency Credit

1. If upon scanning the tallinja card against the reader on the bus, the tallinja card has a positive Credit (that is equal to or greater than €0.01) but not enough to pay for the fare; the Cardholder will still be allowed to board the bus and will be given one trip in Emergency Credit, ensuring that the customer can get to his destination. 
2. The Cardholder can only benefit from this Emergency Credit once per top up. The Cardholder must top up the card within seven calendar days and will not be able to use the tallinja card again until the Card is topped up. The company reserves the right to blacklist the tallinja card if it is not topped up within seven calendar days from the day that the Emergency Credit was utilised.
3. Once the tallinja card is subsequently topped up, the fare paid by the Emergency Credit will be deducted from the customer's Credit automatically. The company reserves the right to charge a nominal penalty for providing this facility when there are repeated cases of Emergency Credit being used by the same Card. The company also reserves the right not to provide this Emergency Credit service at any point without any notice. 

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15. Card Decline

A tallinja card may be declined for one of the following reasons:

1. The card is damaged: In the case of damaged card the customer should visit one of our Sales and Information Offices to order a replacement card at an administrative fee of €10.00 plus postage charges.
2. The Card has insufficient funds: When a Card is declined due to insufficient funds, the reader on the bus will flash a red light and display an error message. In these cases, the cardholder must pay the fare to the driver in cash. The driver will present the Cardholder with a receipt which will include the reason for the Card's malfunction. The Cardholder is then urged to contact customer care for a refund, if applicable.

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16. Revenue inspection

1. Cardholders may be obliged to scan their tallinja card on an inspector's portable card reader for verification purposes. Any cardholder who is caught without a validated card will be liable to pay a €50 penalty which is to be paid for in cash immediately to the inspector.
2. Both tallinja card holders and cash ticket holders are obliged to provide their travel card or ticket whenever requested by the on-board inspector. Passengers who fail to provide their validated tallinja card or do not have a valid cash ticket will be liable to pay €50 penalty which shall be paid for in cash immediately to the inspector.
3. Failure to pay the penalty imposed by the Inspector could result in the confiscation of the card in the case of a non-validated tallinja card, or confiscation of the card in the case of any passenger making use of the tallinja card belonging to another person other than themselves, or the Police being called on site to take any necessary criminal action. The company may also blacklist any card-holder which may result in the refusal to issue any future personalized cards.

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17. Card Replacements

1. If a tallinja card is lost or damaged or expired, the Cardholder may order a replacement card at any one of our Sales and Information Offices at a charge of €10.00 Administrative Fee.
2. If a tallinja card is expired due to the Cardholder no longer being eligible for that card type, where an update to a different card type may be required, Cardholder may order a replacement card at any one of our Sales and Information Offices at a charge of €5.00 Administrative Fee.
3. Please note that to replace cards without a photo to those with a photo one needs to pay a charge of €10.00.
4. The Cardholder shall enjoy a one-year guarantee on the tallinja card, during which the Cardholder will be entitled to a free replacement provided that the damage is not the result of his or her improper or negligent use of the Card.
5. Any credit available on the lost or damaged tallinja card shall be transferred to the Cardholder’s new tallinja card.
6. Non-personalised Cards are not replaceable and Customers will not be refunded for lost non-personalised Cards.

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18. Credit Refunds

1. Cardholders shall be entitled to request a refund of the Credit available on their personalised tallinja card at any point. Cardholders of a non-personalised tallinja card shall not be entitled to any refunds.
2. Cardholders shall be entitled to request such refunds by visiting one of our Sales and Information Offices, where an application must be filled in. An administrative charge of €10 shall be paid, and the card shall be surrendered to the person at the Sales and Information Office. Payment to the customer shall be by cheque, in the name of the card holder, and mailed to the address as per details held in our database, according to the customer’s details given. The refund process will not take longer than 1 month.
3. If the tallinja card contains a Ticket, only the Travel Credit balance will be refunded. The customer is not entitled to a refund of the unused days remaining on the One Month or Three Month Tickets.
4. Cardholders are not entitled to refunds for any remaining balance on Non-Personalised Cards whether in cash or kind.

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19. Card Use and Transfers

1. Personalised tallinja cards and non-personalised cards cannot be transferred between one person and another, and can only be used by the person identified on such Card.
2. The 12 Single Day Journeys Card may be shared between Customers but must be validated for every customer boarding the bus at any one instance.

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20. Reporting a Stolen or Lost Card

1. It is the Cardholder’s responsibility to report a Lost or Stolen card.
2. Such incidents must be reported immediately in order to avoid misuse of the tallinja card and relevant funds associated to it.
3. A replacement for such cards carries a fee of €10.00, payable at one of our Sales and Information Offices. The balance on the Lost/Stolen card, as at the time of reporting, shall be transferred to the new replacement card. If a tallinja card is found in the possession of a person other than the Cardholder, and such card has been validated and not reported as lost/stolen within 24 hours, a penalty of €50 will apply to the Cardholder. Reporting a Lost/Stolen card must be done by calling 21 22 2000.

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21. Blacklisted Cards

The blacklisting of tallinja cards is done when:

1. a tallinja card is reported stolen, and a new one is issued in replacement
2. a second card has been issued due to the first being damaged, in which case the first is blacklisted
3. a cardholder has multiple cards, in which case all non-active cards are blacklisted and the active card is the only one to be used
4. all cards without a photo (except Child cards)

Confiscated Cards:

1. If an inspector boards a bus and confiscates a tallinja card for any reason, then the card can be collected the following day from the Valletta Sales and Information Office against a penalty of €50. The card must be collected by the owner of the card against presentation of an identity document.
2. Should the tallinja cardholder want to challenge the penalty, an email or letter must be sent to enquiries@publictransport.com.mt explaining the reason why, after the penalty has been paid.

Malta Public Transport may also decide to blacklist anyone who would have had their card confiscated. This would mean that that person will not be able to apply for any personalized tallinja card until further notice at the sole discretion of the company.

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22. Tallinja Online Account

1. The Cardholder shall be responsible for the maintaining of the confidentiality of his or her login details (username and password) and to prevent the unauthorised access to his/her Tallinja online account.
2. The Cardholder agrees to accept responsibility for all activities that occur under the Cardholder's tallinja online account. The Cardholder should inform us if his/her login details are being, or are likely to be, used in an unauthorised manner.

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23. Miscellaneous

1. All data transferred and submitted by the Cardholders, for the purposes of the tallinja card shall be processed, stored and retained in full compliance with the Company's Privacy Policy and the Data Protection Act, Chapter 440 of the Laws of Malta.
2. These Terms and Conditions shall be governed by and interpreted according to the Laws of Malta.
3. Any dispute, claim or action arising out of these Terms and Conditions shall be subject to the jurisdiction of the competent Maltese Courts or Tribunals.

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24. Free Travel for 18 Year Olds

1. Introduction

The 18 Year Old Scheme (the “Scheme”) is an initiative launched by the Government of Malta and is one of the Government’s budget measures for 2017.

Through the Scheme customers turning eighteen during 2017 will benefit from one year of free travel on the public transport service offered by Malta Public Transport.

Customers will be refunded for the travel credit used in the previous month.

Any single individual may not benefit from more than €312 in credit refunds.

A fund of €500,000 has been allocated by the Government to this Scheme.

The Scheme may be prematurely terminated should the customer reach the limit of €312 or should the fund of €500,000 be entirely consumed before the end of the allocated period.

2. Eligibility

2.1. Any person whose 18 ^th birthday falls between 1 January 2017 and 31 December 2017 (both days included) is eligible for the Scheme.

2.2. Customers must be in possession of a personalised tallinja card including one of the following: Student, Adult, Gozo or Concession Card to benefit from the scheme. For the sake of clarity, holders of a non-personalised card (Explore Adult, Explore Child and 12 Single Day Journeys) and holders of a cash ticket do not benefit from the Scheme.

2.3. Beneficiaries of the Scheme will travel on the public transport service for free starting on the day of their 18 ^th birthday and ending on the 18 ^th birth year, 364 ^th day at 23.59.59 hours.

2.4. All route types qualify for the Scheme including (but not limited to) day routes, night routes, special routes and tallinja direct routes.

2.5. New customers (who are not in possession of a tallinja card) may still benefit from the Scheme but must first register for a new tallinja card by following the same process as for a normal registration. The new customer is only entitled to travel for free once in possession of the new tallinja card. Allowance must be made for the delivery of the tallinja card in the case of applications for a new tallinja card by non-tallinja card holders. No refunds in cash or credit may be claimed for the period between the customer’s 18 ^th birthday and the date of receipt of the tallinja card.

2.6. Registrations made at one of the Sales Offices will not attract the standard registration fee of €10.00. The registration fee of €10.00 which is applied automatically when applying online will be refunded to the customer as travel credit on the customer’s card. The postage fee and the minimum top up upon registration still apply.

3. Application for Scheme

3.1. The eligible customers who are in possession of tallinja card will automatically start benefitting from the Scheme with effect from their 18 ^th birthday. The birthday that will be applied is the one in the database of Malta Public Transport which was submitted by the customer upon application for the tallinja card.

4. Refund of credit consumed whilst traveling

4.1. The customer will be refunded the credit consumed during the previous month. The credit consumed will be refunded to the customer’s card within the first 7 calendar days of the following month.

4.2. With regard to the first such refund, the customer’s card will be refunded the spend from the customer’s birthday up to and including the last day of the month.

4.3. With regard to the last such refund of the Scheme, the customer’s card will be refunded the credit from the beginning of the month up to the 18th birth year, 364th day at 23.59.59 hours.

4.4. The customer will be refunded only for chargeable trips. Transfers or trips made whilst in capping or other free trips will not be refunded.

4.5. The customer is responsible to ensure that the card has sufficient funds to travel.

5. Expiry

5.1. The Scheme will automatically end on the 18 ^th year, 364 ^th day at 23.59.59 hours unless terminated prematurely as explained in Clause 5.3. below.

5.2. Following expiration of the Scheme, any trip made by the customer will be charged as per the terms and conditions governing the use of the tallinja card. The customer will be advised by SMS which will be sent to the registered mobile number (if such number has been submitted) and by Email to the registered email address (if such email has been submitted).

5.3. The Scheme may be terminated prematurely in one of the following cases:

1. The customer spends €312.

2. The fund of €500,000 allocated by the Government is exhausted prematurely.

6. Other Refunds

6.1. The customer may claim a refund if the tallinja card develops a fault which prevents the customer from benefitting from the Scheme and, as a result, the customer must purchase cash tickets on the bus or a non-personalised card. Such tickets or non-personalised cards will be refunded in full following the free replacement of the faulty tallinja card. Refunds will be credited to the customer’s tallinja card. No cash refunds will be given. In such cases, no other compensation will be given.

6.2. The customer may not claim a refund for any cash tickets or non-personalised cards purchased in the following cases:

If the tallinja card develops a fault as a result of misuse or the card is lost or the card is stolen or the customer is otherwise prevented from benefitting from the Scheme.

If the customer is a holder of a Student tallinja card which has an active €55 Student Pass at the time of application for the Scheme AND the customer is no longer eligible for a student card following the expiration of the Scheme, the customer is not entitled to a refund on a pro-rata basis based on the number of days remaining until the expiration of the Student Pass.

If a customer is a holder of a Student tallinja card which has an active €55 Student Pass, the balance of remaining days till the expiry of the pass will be lost and will not be refunded.

If the Scheme is prematurely terminated.

7. Other

7.1. Malta Public Transport does not bear any responsibility for the non-delivery of the SMS and / or Email which will be sent to the customers from time to time which SMS / Email will contain important information about the Scheme.

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  25. Auto Top-Up

1. Introduction

1.1 The Auto Top-Up functionality is a service that is being offered to customers to pre-book a Top-Up on a monthly basis, as per pre-defined criteria. This would provide customers with piece of mind since their tallinja card would be automatically topped up without the need to use vouchers or to top up online on an ad hoc basis. It is a convenient way to top up especially for frequent users of public transport.

1.2 The Auto Top-Up functionality can be booked by visiting www.publictransport.com.mt.

1.3 Automatic top-ups can be based on two criteria, either when a pre-determined balance is reached, or else on a specific day of the month. The Auto Top-Up can be cancelled and booked anytime the user requires, for an unlimited number of times.

2. Eligibility

2.1 Any person who is a tallinja card holder (irrespective whether Adult, Student, Concession, Gozo or Child card holder) and has an online account is eligible to use the Auto Top-Up function.

2.2 The Auto Top-Up function is available after logging on to the customer’s account.

2.3 Customers who do not have an online account have to apply online to create an account prior to using the Auto Top-Up functionality.

2.4 There is no payment for using this functionality.

3. Setting up the auto top up

3.1 Those customers having an online account shall log in to their online account using their customer number and the password they would have established. Those customers not having an online account must first go through the process of creating one prior to using the Auto Top-Up function.

3.2 A customer can add as many credit/debit cards as required. This can be done by accessing the Edit Profile option after logging on to the online account. The customer will be able to add and delete any number of credit/debit cards, as required.

3.3 In order to add a credit/debit new card, the customer needs to choose the type of credit/debit card, being any of the following: BOV Cashlink; HSBC Quickcash; Visa Card; Mastercard; or APS Premier. The customer then enters the credit/debit card number, the name on the credit/debit card, the expiry date and CVV.

3.4 Although a number of credit/debit cards can be saved in a customer’s account, only the last 4 number of each card, and expiry date are visible to the customer on the website. No data is saved on Malta Public Transport servers.

3.5 When the details are saved, a €1 transaction is debited to the users account, and credited back. This is done to verify and validate the credit/debit card, and which amount is then credited back in full. After successfully saving the details, this credit/debit card will be default card displayed in the customer’s profile.

3.6 When setting up the Auto Top-Up function for the first time, the customer will be prompted to enter credit/debit card details, which card will then be the default credit/debit card unless changed in the future.

3.7 The minimum Auto Top-Up amount is €5, and a customer may only have one Top Up method activated.

4. Auto Top-Up by Day of Month

4.1 The Auto Top-Up by Day of Month works in such a way that a customer will choose a specific day when the Top-Up is done. The customer will be prompted to choose a day of the month, and also an amount that the card should be topped up with. For example: “On the XX of each month, top up with €XX.”

4.2 After the options are populated, the customer can then save this option, which option will become the current Top-Up method for the customer and overrides any other option chosen.

4.3 Should the customer opt to have the Top-Up on a day at the end of the month that is not available in any given month, like for example the 31 ^st of the month, then the Top-Up is done the previous day. For example if a customer chooses day 31, and the next Top Up is for April, the attempt to Top Up shall be done on the 30 ^th April.

5. Auto Top-Up by Balance

5.1 The Auto Top-Up by Balance works when a pre-determined balance on a tallinja card is detected. The customer is prompted to choose a minimum balance that the tallinja card should have, and the amount by which the tallinja card must be topped up with. For example: “ When balance reaches €XX, Top Up with €XX.”

5.2 After the options are populated, the customer can then save this option, which option will become the current Top-Up method for the customer, and overrides any other option chosen.

6. Choosing a payment option

6.1 The customer shall pay using a credit or debit card. S/he shall be able to store a number of credit/debit cards in the online account [1], and freely choose which one to use. The customer will be able to specify a default credit/debit card, and will be able to see which credit/debit card is being used for the Auto Top-Up.

6.2 For the time being only credit/debit cards shall be used.

6.3 When a credit/debit card is about to expire, an automated email is generated advising of such, and to update the credit/debit card details by logging onto the online account. One must then go through the whole process as mentioned in 3 above.

7. Cancelling the Auto Top-Up

7.1 The Auto Top-Up can be cancelled any day of the month, whenever the customer wants.

7.2 This is done by logging onto the online account, accessing the Auto Top-Up link, and choosing the ‘Cancel Auto Top-Up’ function.

7.3 There shall be no charge for this option.

8. Notification

8.1 When an Auto Top-Up is being applied by the system, as per the instructions the customer had saved on his online account, an email is triggered to advise the customer of two instances, either the Top-Up has been successful, or the Top Up has not been successful.

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26. ExplorePlus

1. Overview of ExplorePlus

1.1. Description

The ExplorePlus Card is a new travel card which is sold by Malta Public Transport (“ MPT”) and authorised resellers. The card has the following benefits:

1. Unlimited travel for one Week on any service offered by Malta Public Transport including day services, night services and special services. One “ Week” is defined as twenty four (24) hours by seven (7) days equal to one hundred and sixty eight (168) hours.

 2.      Either

i)      Unlimited travel for one (1) calendar day on any ‘Hop On Hop Off’ bus service operated by CitySightseeing Malta, specifically the two (2) routes defined as ‘North Route’ and ‘South Route’

Or

ii)    One (1) tour "Best of Gozo & Comino" operated by Captain Morgan Cruises. This service shall operate from 1st December 2017 up to 31st March 2018, every Tuesday, Wednesday and Friday.

Further information can be found on http://www.captainmorgan.com.mt/goz

One “ Calendar Day” is is defined as day ending at 23:59 hours of the same day of the first trip used on the ‘Hop On Hop Off’ service.

See “ Validity Period” below for further terms.

1. Two (2) trips on the Ferry Services specifically the four routes provided as follows:

1) Sliema – Valletta,

2) Valletta – Sliema,

3) Cospicua – Valletta and

4) Valletta – Cospicua.

The ExplorePlus Card can be used on day, night and any special services. See “Validity Period” below for further terms.

1.2. Retail Price

The retail price of the ExplorePlus Card is of €39.00 inclusive of all taxes. No child discount applies.

1.3. Concessions

No concessions will be apply. For the sake of clarity, there will be no concessions or discounts for children, blue badge holders, or 60+ ID card holders.

2. Use of ExplorePlus Card

2.1. Validation of Journey

The customer must validate the card at the start of the every journey. Validation will be as follows:

1. Buses operated by MPT – The ExplorePlus Card must be validated on the ticket machine which is permanently installed on all MPT buses.

2. Hop On Hop Off Buses operated by CitySightseeing Malta – The card must be validated upon request by a CitySightseeing official.

3. Ferries operated by Captain Morgan Cruises – The card must be validated upon request by a Captain Morgan official .

4. Ferries operated by Valletta Ferry Services – The card must be validated at the portable machine(s) assigned to Valletta Ferry Services.

Failure to validate the card will subject the card-user to a penalty of €50.00 irrespective of the operator.

2.2. Validity Period

The use of the ExplorePlus Card is valid for one  (1) week. The one (1) week starts to run upon the card’s first validation of any of the above services as described above. One week is equal to twenty four (24) hours by seven (7) days equal to 168 hours.

The card shall expire one hundred and sixty eight (168) hours after the first validation, irrespective of whether or not all services were used by the cardholder.

The validity period of the CitySightseeing Malta Hop On Hop Off service and Captain Morgan Comino Cruises service commences from the time the card is validated on the bus or ferry until 23:59:59 of that same day.

The Valletta Ferry Service is valid for two (2) trips.

Therefore, if the one (1) week window expires on the same calendar day when the customer makes use of the Hop On Hop Off service for the first time, the customer will be entitled to use the same Hop On Hop Service only until the time of expiry of the one week window.

Any unused services (that is, use of the Hop On Hop Off service, the Comino Cruise or trips on the Valletta Ferry Service), or part thereof, will be lost once the one (1) week window expires.

2.3. Refunds

The customer may not claim a refund for any unused service, or part thereof, provided as part of the ExplorePlus Card.

2.4. Conditions of Carriage

The Conditions of Carriage governing the use of the respective services including the services of Malta Public Transport, CitySightseeing Malta, Captain Morgan Cruises and Valletta Ferry Services shall apply to all the individual services provided in terms of the ExplorePlus Card. Each respective transport service operator shall remain ultimately responsible for the health and safety of passengers using their service.

These terms and conditions shall be governed and construed in line with Maltese Law, and any claim, lawsuit or dispute arising from these terms and conditions shall be subject to the exclusive jurisdiction of the competent Maltese Courts or Tribunals.

27. Tallinja Ferry Service

1. All customers holding a valid tallinja card may start availing themselves of the Ferry Service from Sliema to Valletta and vice versa, and from Cospicua to Valletta and vice versa.
2. The one-way rates for usage of the Valletta Ferry Services are as follows:

   Card Type	Day Rate	Night Rate
   Adult	€1.30	€1.65
   Student	€1.30	€1.65
   Gozo Resident	€1.30	€1.65
   Concession	€0.45	€0.45
   Child	€0.45	€0.45

3. A return ticket is not available, but two trips will be charged at the one-way rate x 2.
4. The customer must validate the card at the start of every trip. Failure to validate the card will subject the passenger to a penalty of €50.
5. A “trip” or “journey” on the ferry is defined as a single use in one direction of the ferry. For avoidance of doubt, the customer will be required to pay the fare of any other trip even if this is within a two hour time frame.
6. When transferring between the bus service and the ferry service, customers must validate their card again and the applicable payment will be deducted from their tallinja card. That is, the “journey” concept available for tallinja card users on public transport buses is not applicable, and each trip shall be debited as applicable.
7. Holders of a 3-month €55 Student Pass must pay the applicable tallinja card fare on Valletta Ferry Services and such fare will be deducted from the credit on their tallinja card. Customers having the €55 pass must ensure they have enough credit to use this service.
8. The Explore Adult, Explore Child and 12 Single Day Journey cards cannot be used on the Ferry Transport Services.
9. The daily, weekly and monthly capping and maximum spend applicable for personalised tallinja cards does not apply for the tallinja Ferry Service. Therefore personalised tallinja card holders will still pay for each and every ferry trip even if they have reached their daily, weekly or monthly capping on the bus service.
10. No refunds for payments made, credit deducted or penalties charged shall be made.
11. For a list of schedule departures please visit: http://www.vallettaferryservices.com/schedule.pdf

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28. Freshers' Week 2017

1. Free Registration

1. Free registration  is only applicable for students who visit Malta Public Transport’s stand at Freshers’ Week from Monday 2nd October till Friday 6th October (08:30-16:00). 
2. No free registrations may be obtained from any other sales and information office
3. Students can only register for the Student tallinja card.
4. All students will be requested to present tangible proof of their course enrollment. No registrations will be processed if the mentioned proof is not provided to Malta Public Transport’s agents present at the stand.

2. No minimum top-up amount

1. A registration fee of €10 applies for all tallinja cards, together with registered postage charges and a minimum top-up amount of €20. Students will be exempted from these charges if they register for a Student tallinja card during Freshers’ Week. 
2. Students will have to pay a refundable €10 fee as soon as they hand in their applications to our sales agents. 
3. After receiving their personalized tallinja cards by postage, students must then set up an online account by logging onto https://www.publictransport.com.mt/en/create-account. 
4. After activating their online account, students must inform Malta Public Transport by calling  +356 21222000 or by sending an email to  enquiries@publictransport.com.mt in order to receive their €10 refund.

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29. Road Safety Trip Campaign

Description

As from Tuesday 31st October 2017, Malta Public Transport, in collaboration with Fundación Mapfre, will be launching the Road Safety Trip Campaign. Malta Public Transport will be visiting various primary schools so as to deliver informative presentations on the importance of road safety.

Primary school students will have the opportunity to register for free for the new tallinja child card. Those students who already own a tallinja child card can have it replaced with the newly designed one.

New registrations

1. Those students aged between 4 and 10 years (both included) can register for the new tallinja child card. Students shall only benefit from a free registeration if the filled-in registeration forms are first handed to school authorities.
2. Tallinja child cards will be sent to all applicants by post.
3. Although the registeration is free of charge, the new tallinja card holders must top-up their card before attempting to use it
4. Students who visit MPT’s sales offices shall not benefit from a free registration; the student is not only expected to hand the registeration form to school authoritites but he must also be attending one of the following participating primary schools:
• St Margaret College Vittoriosa Primary
• Kalkara Primary
• St Nicholas College, Mgarr Primary School
• St Nicholas College, Rabat Primary
• St Thomas More College, Marsaxlokk Primary
• Mater Boni Consilii St. Joseph School, Paola
• St. Margaret College, Senglea Primary School
• St Edwards College
• GC Għarb Primary School
• SBC MQABBA PRIMARY
• De La Salle College
• St Benedict Ghaxaq Primary
• St Theresa School (Primary Church School)
• St Joan Antide Primary School
• The Archbishop’s Seminary
• sbc kirkop primary
• St. Francis School Cospicua
• San Gorg Preca College, Marsa Primary School
• Our Lady Immaculate, Hamrun
• SMC Xghajra Primary
• St Francis School, Gozo
• St Clare College Sliema Primary school
• Paola Primary A
• St Venera Primary
• St Nicholas College – Dingli Primary
• Xewkija Primary School
• Gozo College, Qala Primary
• Marsaskala Primary
• SGPC Pietà Primary
• San Lawrence Primary Gozo
• San Ġorġ Preca College, Valletta Primary
• Maria Regina College, Għargħur Primary

Card Replacement

1. Students who already own a tallinja child card and are applying for a replacement card through one of the schools listed above must mark the application as ‘REPLACEMENT’ on the top of the registration form.
2. Immediately upon issuance of the new tallinja card, the old card is deactivated, and those in possession of the old card will not be able to use the tallinja card they currently possess. No refunds are applicable for any usage in the interim period until the new card is being issued.
3. The new Tallinja child cards will be sent to all applicants by registered mail.
4. Students who would like to replace their old tallinja child card but do not attend any of the primary schools listed above can still do so by paying a €5 fee at one of our sales offices

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30. Free Tallinja WiFi

Introduction

The service is being launched as part of a pilot project that will run for a period of 3 months. During this period, the WiFi service will be available on 50 buses. The service shall be extended to the entire fleet by end of 2018.

How does it work

1. Access to the WiFi network will be for free. Customers must sign up by simply agree to the terms and conditions displayed on a splash screen once a connection is made.
2. The system will not remember a customer’s device. Therefore, the customer must agree to the terms and conditions every time they make use of the service.
3. Customers will not be restricted as to the volume of downloads allowed (in terms of Gigabytes).
4. There won’t be a volume limit on browsing but there will be restrictions in terms of access; sites with adult-only content, gambling sites, Peer-to-peer (P2P) platforms, and video streaming will be blocked
5. The backhaul of the WiFi network on the bus is via a 4G connection. Therefore, the maximum speed attainable from any given device is that of a standard 4G connection.
6. The connection will be shared between all the users on the bus which in turn will be shared with other users in the area.

Members of the public are encouraged to provide any feedback about the service on enquiries@publictransport.com.mt

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31. Valletta Card

1. Overview of Valletta Card

1.1. Description

The Valletta Card (“the Card”) is a product sold by Malta Public Transport (“MPT”) Sales Offices and authorised resellers. The Card has the following benefits:

1. Unlimited use of the bus service operated by Malta Public Transport including day services, night services, Tallinja Direct, and special services.
2. Two (2) trips on the Valletta Ferry Services operated by Marsamxetto Steamferry Services Limited, specifically the four routes provided as follows:
   • Sliema – Valletta,
   • Valletta – Sliema,
   • Cospicua – Valletta (this ferry route also includes free access to the Upper Barrakka Lift), and
   • Valletta – Cospicua.
3. Entrance to any three (3) of the following 4 sites listed below:
   • The Palace State Rooms (operated by Heritage Malta)
   • The Palace Armoury (operated by Heritage Malta))
   • The National Museum of Archaeology (operated by Heritage Malta)
   • Malta 5D (operated by Malta 5D Limited)

1.2. Retail Price

The retail price of the Valletta Card is of €19.00 inclusive of all taxes.

1.3. Concessions

No concessions will apply. For the sake of clarity, there will be no concessions or discounts for children, blue badge holders, or 60+ ID card holders.

2. Use of Valletta Card

2.1. Validation of Journey

The customer must validate the card at the start of every journey, whether operated by Malta Public Transport or Marsamxetto Steamferry Services Limited, and when visiting a place of interest as listed above. Validation will be as follows:

1. Buses operated by Malta Public Transport – The Valletta Card must be validated on the ticket machine which is permanently installed on all MPT buses.
2. Ferries operated by Marsamxetto Steamferry Services Limited – The card must be validated at the portable machine(s) on board the ferries and/or as instructed by the personnel of Marsamxetto Steamferry Services Limited.
3. Cultural sites operated by Heritage Malta - The card must be validated on Heritage Malta machines prior to entering the site.
4. Audio visual show operated by Malta 5D - The card must be validated on the Malta 5D machines, or else at reception, in any case prior to entering the attraction.

Failure to validate the card will subject the cardholder to a penalty of €50.00 irrespective of the operator.

2.2. Validity Period

The use of the Valletta Card is valid for 24 hours starting from the first validation on any of the above services as described above.

The card shall expire twenty four (24) hours after the first validation, irrespective of whether or not all services were used by the cardholder.

The Valletta Ferry Service is valid for any two (2) trips while entrance to the cultural sites operated by either Heritage Malta or Malta 5D can only occur once per site to a maximum of three (3).

Any unused services (that is, journeys on board Malta Public Transport’s buses, trips on the Valletta Ferry Services, entrance to any three of The Palace State Rooms, The Palace Armoury, The National Museum of Archaeology and Malta 5D), or part thereof, will be lost once the 24 hour window expires.

2.3. Refunds

The customer may not claim a refund for any unused service, or part thereof, provided as part of the Valletta Card.

2.4. Conditions of Carriage

The Conditions of Carriage and other Terms and Conditions governing the use of the respective services including the services of Malta Public Transport, Valletta Ferry Services, Heritage Malta and Malta 5D shall apply to all the individual services provided in terms of the Valletta Card. Each respective service operator shall remain ultimately responsible for the health and safety of customers using their service.

These terms and conditions shall be governed and construed in line with Maltese Law, and any claim, lawsuit or dispute arising from these terms and conditions shall be subject to the exclusive jurisdiction of the competent Maltese Courts or Tribunals.